Look before you Leap

Do NOT buy Leadpad 2 or any related product without asking the sales representative for full disclosure on how to install, set up, and download content for the system. My husband and I have spent a sleepless night trying to install their App Center (which failed on 2 out of 3 computers) only to discover that Asia is not included in the list of countries in the App Center. If you are from "other countries" (e.g., Asia), you will not have access to download the quality, branded apps that feature Disney and Nickelodeon characters. And this after waiting nearly a month for the release of the Leappad 2, which is sold at near double the price here in the Philippines (to say nothing of the additional charge to buy the rechargeable batteries). Now I will have to face a disappointed little girl on the morning of her birthday who was expecting a Leappad with a Dora or Disney Princess app. This is not at all what I expected from a renowned developer of children's toys and educational applications. I will do my best to resolve within the next two days - if I don't, I must say the company should not have bothered to sell their products internationally.

******UPDATE******

Below is the response from Leappad Support, which basically just says that "App Center content may vary by country" and that I can purchase cartridges instead. Unfortunately, the cartridges here in the Philippines are limited and a lot of the ebooks and applications on the App Center are not available in cartridge format. Also, the downloadable content doesn't just "vary." It's extremely limited and does not allow "other countries" to download ANY content related to Disney or Nickelodeon characters. This lackluster response does not resolve the issue and substantially brings down the product's value for money in Asian countries. Kudos to Rustan's Makati for processing our return without much fuss after we explained the situation and for allowing us to exchange for another toy of similar value.

"We apologize for the inconvenience.
There are 3 ways you can purchase items from the App Center:

1. Redeem an App Center or Leaplet Download Card or Code to fund your account balance

2. Redeem a bonus code

3. Use a credit card (credit cards may not be accepted in all countries) 

Important: All App Center sales are final. Your account is charged when you click the Place Order button. App Center Download Cards are valid only for purchases in the LeapFrog App Center for the country in which the card was purchased. **App Center content may vary by country."

You can purchase the cartridge games for the device. You can contact your local distributor."